Privacy Policy

Privacy Policy

Introduction

Welcome to https://home-care-services-for-seniors-falcon-heights-texas.primarycareaid.com (hereinafter referred to as “Falcon Heights Senior Care,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with Falcon Heights Senior Care in the following scenarios:

  • When you create an account and use our applications and services as an authorized user.
  • During your visits to our websites linked to this policy.
  • Whenever you receive communications from us, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, which may include:

  1. Account Information: Details required to set up and maintain your user account, such as names, usernames, email addresses, and passwords.
  2. Payment Information: Credit card or debit card details, payment history, and billing addresses for processing transactions.
  3. Financial Information: Data related to your financial status or transactions, if shared with our financial service partners.
  4. Purchase Information: Records of products or services purchased from us, including quantities, dates, and prices.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile device when you access our applications.
  6. Location Data: Geolocation information provided by your browser or device when using our location-based services.
  7. Feedback and Reviews: Comments, suggestions, and ratings left by users regarding our products and services.
  8. Social Media Information: Data from social media platforms when you interact with our content or share it, including public posts and comments.
  9. Product Information: Details about the products or services you show interest in or purchase from us.

We collect this data through various means: user input forms, account registration, browsing activities, interactions with our customer support team, automated tracking technologies (like cookies), and partnerships with third-party service providers.

Cookies

Falcon Heights Senior Care uses cookies to enhance your experience on our website and for analytics purposes. Cookies are small text files stored on your browser or device by our servers. They serve multiple purposes:

  1. Strictly Necessary: These ensure the basic functions of our website, such as enabling you to navigate through pages.
  2. Preferences: Cookies store user preferences, allowing us to personalize your experience.
  3. Analytics: They help us analyze website traffic and improve our services.

Users can manage their cookie preferences through our Cookie Manager, which provides control over non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes collected or as required by applicable laws. Once the purpose is achieved or the legal obligation expires, we delete or anonymize your data. The specific retention periods vary based on the type of data and its usage within our systems.

Security Measures

Falcon Heights Senior Care implements robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of data during transmission and at rest.
  • Secure third-party processing partners who adhere to strict privacy standards.
  • Regular security audits and updates to ensure our systems remain protected.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If you are a parent or guardian and believe that we have collected such data, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access to and rectification of your data.
  • Erasure or deletion of your data.
  • Restriction or object to the processing of your data.
  • Data portability, allowing you to transfer your data to another controller.
  • The right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to file appeals or complaints with us and relevant data protection authorities.

To exercise these rights or have any data-related queries, please contact our Data Privacy Team using the details provided below.

Changes to Policy

Falcon Heights Senior Care reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any questions regarding privacy, data protection, or to exercise your rights, please contact us:

  • Email: contact@home-care-services-for-seniors-falcon-heights-texas.primarycareaid.com
  • Address: [Provide the physical address]